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Why Is Your AC Contactor Not Pulling In

By Aztil –

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AC contactor problems are a common occurrence. But the headache they cause is major. When the contactor malfunctions, the AC does not work as it should. In summers, facing such a problem is both irritating and frustrating. If you want your AC to be in top working order, you should start getting its periodic maintenance done. Most issues can be caught during maintenance itself and do not evolve into something bigger. However, there may be exceptions. You have all possible troubleshooting and just realized that your AC contactor is not pulling in. The problem is identified, but why did it happen? Have you ever wondered if it could have been prevented? 

Work Of Contactor In Air Conditioner

The contactor on the air conditioning unit is a switch that permits or stops power supply to the unit. It is a relay switch which directs electricity to the compressor of the air conditioner. When power is not needed, the contactor pulls the electrical contacts apart. It closes the contacts when something needs to be powered.

AC Contactor wont Pulling In – What Does It Mean?

Pulling in refers to the contactor closing the electrical contacts to power the air conditioner’s compressor . When the contactor does not “pull-in”, it means that the connections do not close to power the compressor. As a result, the AC works, but in the absence of a working compressor, it does not cool the home.

Why Is Your HVAC Contactor Not Pulling In?

AC contactor not pulling in is not a major issue. It can be taken care of without much botheration. Surprisingly, it is something that can be avoided through periodic maintenance. Usually, the contactor malfunctions due to corroded contacts, coil failure, and contactor burnout.

1. Corroded Contacts – The contact points in an AC contactor are susceptible to corrosion because of moisture present in the air. Also, if not cleaned regularly they tend to get covered with dust and other particle matter which gets sucked in with air. This makes the points of contact dirty due to which they do not work as they should leading to contactor failure. 

Solution – The answer to this problem is “Contact Cleaner”. A little dab of contact cleaner will get rid of all that which is accumulated on the contact points. A very small amount of cleaner is required due to the small size of the contacts. Once cleaned, the contactor will start pulling in as needed. 

2. Coil Failure – In addition to the contact points, a contactor also has coils. Sometimes these coils fail altogether. At such times, the contactor develops a fault, and it may reflect in the form of failure to pull in.

Solution – Again, the solution is not complicated. You can solve the problem by simply replacing the old contactor with a new one. Although it is possible to just replace the said coils, it is not a preferred method. This is because not only reaching the coils is hard, but so is finding the right size to replace them. Moreover, you can buy a new contactor relatively cheap, and its cost of replacement would also be low. As against this, replacing the coil is an intricate task, and so, its cost of replacement will nullify any financial benefit you foresee.

3. Contactor Burnout – When the voltage influx to the contactor is more than its load carrying capacity, it gets fried. Usually, during high voltage, the circuit breaker should trip. When that does not happen, the contactor suffers complete burnout. Even loose cables can cause a short circuit which could lead to the same result. 

Solution – The solution to this problem is also contactor replacement. Although the process is simple, because of the sensitive nature of its function, the job is best completed by a trained HVAC technician.

Important Thing To Remember

Your AC contactor will have its important details like the type, model, and voltage either printed on the body or have a sticker with the same information. When you buy a new contactor, it is necessary to match all these details and replace it with an exact replica. Brand differences are acceptable; what is not acceptable is the voltage difference. Replacing with an undersized contactor will put your AC unit under strain. As a result, the AC will either develop some significant problem or the contactor will keep getting fried.

Also, remember whenever you are working with electrical equipment, it is necessary to first switch off the power supply to it. This step is necessary to ensure that you do not get an electrical shock by mistake. To avoid such scenarios, we always recommend using the services of trained personnel. They know of all the possibilities and take due care to ensure their own safety as well as that of your equipment.

If You Can’t Find Exact Replacement Of Contactor

Our recommendation is to always replace a contactor, with the same make and model as that of the original one. Although it is possible that you don’t find an exact match. If that happens, be sure to buy one with terminals that are similar to the one you took out. Most importantly, make sure that the voltage rating is exactly the same as well as its load capacity or amperage.

Conclusion

Your AC contactor is a small switch like device which has a very important job to perform. During the course of annual maintenance, you should ask the HVAC technician to take a look at it as well. If need be, ask them to clean its contacts to increase its productive life. If your AC is not giving cool air, ask the technician to check the contactor for any faults. Though the issue may not be with the contactor, it is necessary to rule it out as a possibility. If you are still not convinced, you can always ask for a second opinion. 

Frequently Asked Questions

The reasons your AC contactor is not pulling in are:

  1. Dirty or corroded contacts.
  2. Failure of contactor coils.
  3. The contactor is burnt.

Connection and mountings mistakes, selection of the wrong cable, voltage drops, current surge, age, and use-related wear and tear of the component are some of the common causes of contactor failure.

The term pulling-in refers to the contactor closing the electrical circuit (contacts) to power the AC compressor. When the contactor fails to “pull in,” it means the contactor’s connections are either not closing at all or not closing enough to power the compressor.

A new contactor may not pull in if its coil is damaged or burnt. Replacing the coil will take care of the situation. If the coil is fine, the other likely possibility is that the wiring in the control circuit is not proper, in which case, the problem will persist until the wiring is rectified.

Some probable reasons for the contactor with 24V not pulling in are:

  1. A malfunctioning thermostat or a thermostat that is not set on the cooling mode.
  2. There exists open or shorted thermostat wiring which goes to the thermostat from the contactor or transformer.
  3. Weak, worn-out, or shorted transformer, that is unable to handle the coil load.

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What Our Clients Think Of Us


Ramon explained in detail what he was doing and how to prevent issues. Ramon is a credit to Aztil. This a/c company has wonderful systems in place to protect their customers homes. Highly recommend Ramon as technician and Aztil for your a/c maintenance and repairs.
I LOVE this company and Nico is hands down the number one technician on the team. The maintenance plan is worth every penny and I never have a problem getting anyone out when I need them.
Toni did a fantastic job! I believe he also did a very thorough job in all areas of our AC unit. He advised us of some areas of our unit that was building up mold and what needed to be done. The concern I had was why no other techs that come out every 6 months hadn’t brought this to our attention. Toni is very personable and he took the time to explain everything to us and I could tell that he is concerned about customer satisfaction. Appreciated all his efforts. Excellent Tech! We will request him to come back in 6 months again!
Michael performed well and was very friendly.
Cody was extremely professional and very courteous!! His knowledge and expertise takes him a 10 plus!! When I call Aztil I only want him to service my AC..
Thank you Aztil for sending Cody for my repair. He is an asset to your team!!
Donna
Response from the owner:Dear Donna Matos, Thank you for your kind words about Jonathan M. We are glad to hear that you had an excellent experience with him and we agree that he should be training our complete service department. We are sorry for any past poor service you have experienced and we appreciate your feedback. Sincerely, Donna P. Gliner
Paul was the very best. Knowledgeable and very professional!!!
Michael is a Great Tech whom I highly recommend.
Response from the owner:Dear Jack Derriss, thank you for your fantastic review of our team members Nicholas and Jonathan. We are thrilled to hear that they provided excellent service in repairing and replacing the breaker part for you. At AZTIL, we strive to meet all of our customers' A/C and heating needs, and it means a lot to us that you highly recommend our services. If you ever require any further assistance, please don't hesitate to reach out. We appreciate your support!
Tino did a very good job
I ask for him all the time
He is great
Paul was great!
Michael was polite, helpful and efficient.
Niko Garza was great.
Michael came out addressed the service problem which I really was when he cleaned out the pan and he was quick
Michael our Technician today was excellent. The inside and outside units were thoroughly examined and test equipment was applied to both of the units to show a positive outcome. Thank you for sending us Michael; we would very much like it if you would send him again. I have confidence in his work and in your companies
excellent service.
Tech Juan Ortega was great to work with. He explained everything in detail and answered all my questions. I will definitely be calling Aztil Air for my upcoming HVAC needs.
Michael King was very pleasant to communicate with and answered my questions fully.
Awesome service. Dana arrived shortly after we placed our emergency call and within a short time our AC was back up and running. Highly recommend Aztil AC!
The service tech Dana did an excellent job doing the repair of the compressor and my ac is working great again!!!! Very friendly and courteous, Highly recommend!!!!
Response from the owner:Hi Chris, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Niko done a super job. Did everything involved with the a/c. He is a very nice guy. Would love to have him back. :)
Aztil is a very reliable ac company TINO did a great job with my air conditioner he took the time to explain to me how to use my thermostat and answer all my questions thank you Aztil I will recommend you to my friends and family
Michael King was amazing!!!!!!
Called them and Niko Garza was at moms house with in 15 minutes didn't take long for him to get my A/C running Niko is a nice person
Skyler and Alex did a wonderful job very pleasant guys I was very comfortable with them thank you guys for the wonderful job
Aztil tech Jorge Rivera is to be commended for staying up in my very hot attic to install my new air handler. He did a great job. His patience as I connected my new smart thermostat and set up everything so I could control my thermostat from my phone.
Thank you for your quick response and good work.
Response from the owner:Hi Lynn, thank you for your kind words! We're so glad to hear that Jorge did an excellent job with your new Installation and that you were pleased with the outcome. Thank you for being a valued customer.
He was very good at what he does
Response from the owner:Hi Cheryl, We are pleased to hear you are happy with our service. We appreciate the kind words! Thank you for being a valued customer.
Cody was our technician. He promptly diagnosed the problem and fixed the problem in a timely manner. Very professional.
Response from the owner:Hi Frank, thank you for your kind words! We're so glad to hear that Cody did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Paul came to check the A/C compressor and handler. Took pictures and showed me. Both units were disgustng.. He gave me the amt of replacing. I Absolutely agreed. Then Neraldo and another Technician came and installed the AC units. Next
Jordan and Adrian came and cleaned all vents and ducts. All 5 of them were excellent and friendly. Also gave me the info on what was being done. 5 stars for each one of them. Highly recommend

I have had a Dual Inverter installed in my back room. Jorge did the install and was Terrific. He worked his butt off and in the heat. David his helper was on the go the whole time. This is my 2nd AC install with Aztil AC and I would Highly reccommend them. They are polite, efficient, and hard workers. Thank you So Much Jorge and David. If I could go over 5 I would give you 10 stars.
Response from the owner:Hi Barbara, thank you for your kind words! We're so glad to hear that Paul, Neraldo, Jordan and Adrian did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Great duct cleaning work performed today. Jordan and Hero were very profesional, productive and attentive. Extremely thorough work was performed.
Response from the owner:Hi Frank, thank you for your kind words! We're so glad to hear that Jordan did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Response from the owner:Hi Jay, thank you for the great Review! Thank you for being a valued customer.
Ramon was my Technician today. He is a young man [24] who was knowledgeable, courteous, and very quick to solve the problem. An excellent addition to the Aztil family!
Gary Dubler
Boynton Beach
Response from the owner:Hi Gary, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Response from the owner:Hi Faye, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Michael King came to do AC maintenance. He was professional, courteous & great at his job. Highly recommend & will request him in the future.
Response from the owner:Hi Robyn, thank you for your kind words! We're so glad to hear that Michael did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana Dusault was timely courteous and did the job.
Response from the owner:Hi Steven, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Very good and professional niko
Response from the owner:Hi Chris, thank you for your kind words! We're so glad to hear that Niko did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
They were great
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Dana was great, very well experienced at what was needed to be done. If I had a question, he answered to the best of his ability, Thanks again, Aztil. 5stars all around.
Response from the owner:Hi Pertrinka, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Lax excellent job
Response from the owner:Hi Sam, thank you for your kind words! We're so glad to hear that Lazaro did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I have had pretty good service from Aztil for the last 4 years as a service contract customer. I called them when my AC stopped working and they sent a tech who replaced a 45/7.5 capacitor in about 15 minutes. He then gave me an invoice and estimate for $375.00. I questioned him on what work he did and show me the part he replaced. He showed me the capacitor and said $375 was the cost to replace it. If you look up the part it only cost $25, even with a service call charge there is no way it should have cost me $375... I am beyond pissed and have tried to call Aztil to speak with someone about it but no one is calling me back. I hope this is not your experience just thought I would share mine

Follow up on this review.... Jack the service manager reached out and apologized for the mistake on the charges and issued a refund. Mistakes happen it's how the company handles them that makes a difference. I am glad they resolved this issue relatively quickly.
Response from the owner:Hello John, Thank you for taking time to provide feedback about your experience with our company. We completely understand your frustration and apologize for any dissatisfaction that may have caused your day. We are eager to discuss this experience with you. Please call our customer service manager, Jack. He can be reached at (561) 202-8726. It is our goal to make sure we resolve any issue we can and look forward to speaking with you.
Lazaro was professional, helpful, and courteous.
Response from the owner:Hi Susan, thank you for your kind words! We're so glad to hear that Lazaro did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I contacted Aztil Air Conditioning to request service for my air conditioning unit. I spoke to Ronda, who provided excellent service. She was very helpful, friendly, and had clear, professional, and transparent communication.
Response from the owner:Hi Sergey, thank you for your kind words! We're so glad to hear that Ronda did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.

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