I’ve been a customer with Aztil over 16 years. Have never let me down. My current appointment with Paul was professional as expected. Paul was polite, friendly and most of all knowledgeable. Problem fixed with expertise experience.
Thank you Aztil for hiring and keeping the best and most knowledgeable and professional team of technicians.
Now for the best frustrating point!
As a customer with a current maintenance contract I will never understand why a oar t that costs between $25 and $30 dollars should have a cost of (including labor) of $300.00
Look, every business should be able to make make money and pay proper wages and overhead but when a customer has a contract and a part costs $30.00 maybe plus tax and shipping, do the math.. Being in the construction business over 41 years I understand labor costs and benefit packages and so on but a contract customer to pay $300 for a 30 dollar part and 35 minutes of labor. Honestly I can’t see a future with a company at these rates. Maybe it’s common for a non contractual customer.
I just can’t accept that any more
Response from the owner:We greatly appreciate your loyalty over the past 16 years, Ira! Paul is indeed a remarkable member of our team, and we're thrilled to hear that he provided you with the exceptional service we strive for. Your trust in Aztil and our technicians drives us to continually deliver the best. Thank you for being part of our family!
