I had just returned home after having back surgery and after walking in my front door, I found the inside of my home warmer than normal. Now I will admit , I do keep my AC set at 72 but when I checked my thermostat, it was showing the interior temperature to be at 79 degrees which was definitely quite noticeable. I then did the normal checks to make sure that everything was running and everything appeared normal but the house was just not cooling. I called my “GO-TO” company Aztil I explained my situation. I feared that I would have to wait a few days for a tech when the representative told me that he could have a tech at my home within an hour. Sure enough, almost an hour later, the technician, Michael, showed up. Let me say that he was absolutely fantastic. I explained what was going on and he went right to work. He checked everything possible from the inside air handler, the outside unit, Freon levels, capacitors and even went up in the attic to check on all of the ductwork. Everything seems to be working fine until he made a decision to check the actual thermostat itself. After removing and making attempts to reset the system , he determined the thermostat was bad and needed to be replaced. He had a new one in his company truck that he retrieved and replaced the old one. Once that was done, my ac kicked on and within an hour, I was back to my favorite temperature. Thanks Michael for an outstanding job and definitely went over everything possible to make sure my ac was running great. A big shout out to Aztil for such great service and having the ability to send out a technician on the same I made the call . Your company and your techs are truly the best!
Response from the owner:Hi Darrell, we're so glad to hear that Michael was able to get your AC back to your favorite temperature so quickly! Thank you for your kind words and for choosing Aztil. If you need anything else, just give us a shout!
