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Why Is Your AC Contactor Not Pulling In

By Aztil –

AC contactor problems are a common occurrence. But the headache they cause is major. When the contactor malfunctions, the AC does not work as it should. In summers, facing such a problem is both irritating and frustrating. If you want your AC to be in top working order, you should start getting its periodic maintenance done. Most issues can be caught during maintenance itself and do not evolve into something bigger. However, there may be exceptions. You have all possible troubleshooting and just realized that your AC contactor is not pulling in. The problem is identified, but why did it happen? Have you ever wondered if it could have been prevented? 

Work Of Contactor In Air Conditioner

The contactor on the air conditioning unit is a switch that permits or stops power supply to the unit. It is a relay switch which directs electricity to the compressor of the air conditioner. When power is not needed, the contactor pulls the electrical contacts apart. It closes the contacts when something needs to be powered.

AC Contactor wont Pulling In – What Does It Mean?

Pulling in refers to the contactor closing the electrical contacts to power the air conditioner’s compressor . When the contactor does not “pull-in”, it means that the connections do not close to power the compressor. As a result, the AC works, but in the absence of a working compressor, it does not cool the home.

Why Is Your HVAC Contactor Not Pulling In?

AC contactor not pulling in is not a major issue. It can be taken care of without much botheration. Surprisingly, it is something that can be avoided through periodic maintenance. Usually, the contactor malfunctions due to corroded contacts, coil failure, and contactor burnout.

1. Corroded Contacts – The contact points in an AC contactor are susceptible to corrosion because of moisture present in the air. Also, if not cleaned regularly they tend to get covered with dust and other particle matter which gets sucked in with air. This makes the points of contact dirty due to which they do not work as they should leading to contactor failure. 

Solution – The answer to this problem is “Contact Cleaner”. A little dab of contact cleaner will get rid of all that which is accumulated on the contact points. A very small amount of cleaner is required due to the small size of the contacts. Once cleaned, the contactor will start pulling in as needed. 

2. Coil Failure – In addition to the contact points, a contactor also has coils. Sometimes these coils fail altogether. At such times, the contactor develops a fault, and it may reflect in the form of failure to pull in.

Solution – Again, the solution is not complicated. You can solve the problem by simply replacing the old contactor with a new one. Although it is possible to just replace the said coils, it is not a preferred method. This is because not only reaching the coils is hard, but so is finding the right size to replace them. Moreover, you can buy a new contactor relatively cheap, and its cost of replacement would also be low. As against this, replacing the coil is an intricate task, and so, its cost of replacement will nullify any financial benefit you foresee.

3. Contactor Burnout – When the voltage influx to the contactor is more than its load carrying capacity, it gets fried. Usually, during high voltage, the circuit breaker should trip. When that does not happen, the contactor suffers complete burnout. Even loose cables can cause a short circuit which could lead to the same result. 

Solution – The solution to this problem is also contactor replacement. Although the process is simple, because of the sensitive nature of its function, the job is best completed by a trained HVAC technician.

Important Thing To Remember

Your AC contactor will have its important details like the type, model, and voltage either printed on the body or have a sticker with the same information. When you buy a new contactor, it is necessary to match all these details and replace it with an exact replica. Brand differences are acceptable; what is not acceptable is the voltage difference. Replacing with an undersized contactor will put your AC unit under strain. As a result, the AC will either develop some significant problem or the contactor will keep getting fried.

Also, remember whenever you are working with electrical equipment, it is necessary to first switch off the power supply to it. This step is necessary to ensure that you do not get an electrical shock by mistake. To avoid such scenarios, we always recommend using the services of trained personnel. They know of all the possibilities and take due care to ensure their own safety as well as that of your equipment.

If You Can’t Find Exact Replacement Of Contactor

Our recommendation is to always replace a contactor, with the same make and model as that of the original one. Although it is possible that you don’t find an exact match. If that happens, be sure to buy one with terminals that are similar to the one you took out. Most importantly, make sure that the voltage rating is exactly the same as well as its load capacity or amperage.

Conclusion

Your AC contactor is a small switch like device which has a very important job to perform. During the course of annual maintenance, you should ask the HVAC technician to take a look at it as well. If need be, ask them to clean its contacts to increase its productive life. If your AC is not giving cool air, ask the technician to check the contactor for any faults. Though the issue may not be with the contactor, it is necessary to rule it out as a possibility. If you are still not convinced, you can always ask for a second opinion. 

Frequently Asked Questions

The reasons your AC contactor is not pulling in are:

  1. Dirty or corroded contacts.
  2. Failure of contactor coils.
  3. The contactor is burnt.

Connection and mountings mistakes, selection of the wrong cable, voltage drops, current surge, age, and use-related wear and tear of the component are some of the common causes of contactor failure.

The term pulling-in refers to the contactor closing the electrical circuit (contacts) to power the AC compressor. When the contactor fails to “pull in,” it means the contactor’s connections are either not closing at all or not closing enough to power the compressor.

A new contactor may not pull in if its coil is damaged or burnt. Replacing the coil will take care of the situation. If the coil is fine, the other likely possibility is that the wiring in the control circuit is not proper, in which case, the problem will persist until the wiring is rectified.

Some probable reasons for the contactor with 24V not pulling in are:

  1. A malfunctioning thermostat or a thermostat that is not set on the cooling mode.
  2. There exists open or shorted thermostat wiring which goes to the thermostat from the contactor or transformer.
  3. Weak, worn-out, or shorted transformer, that is unable to handle the coil load.

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Dana, my service tech did an amazing job to keep my AC up and running. He contacted me on his i, and was here in a flash.

He also updated me on the condition of the AC for the future, made some recommendations for me to consider.

Keep Dana on my service list and THANK YOU DANA!!!!
Dana did a excellent job. He listened as to what was wrong as if he really cared. I would reccommend him to anyone. Very nice and respectable and he knew what he was doing.
Niko was excellent. Very happy with his service. Explained everything and was very professional.

Yesterday no ac!! Yikes. Dana was the technician who did not leave our house until he discovered and fixed the problem. Believe me, he missed dinner and this was a Friday night. Couldn’t be happier. Dana was so professional and knowledgeable. So happy we bought from Aztil and have a service contract with them. If you ever think it’s not worth having the service contract in case of emergency, when you have no ac and it’s sweltering outside, you will be so happy you made a smart decision! Thank you Dana and Aztil.
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Ramon was very thorough.
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Rafael
Was very informative, polite, and to the point in explaining warranty information, and what parts was needed for my air conditioner.

I look forward yo his next visit in 6 months.
Keeps us up to date.
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Ramon did an excellent job in servicing my air conditioners. He also called the office to get the permit issue resolved. He informed me that Aztil was recently sold and he is enthusiastic about the new management. I also see an improvement in the communication in the past month.
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The service tech Ramon did an excellent job doing maintenance on my ac and fixed my plaster on top of the ac unit!! Highly recommend!!!!
Response from the owner:Hi Chris, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I scheduled a routine check up and Cody came to my home. He was so knowledgable and found issues with AC and fixed them on the spot. He also found a major issue on my roof and I immediately called the HOA. I will definitely be asking him to come back for my next check up

Excellent Customer service Kudos Cody !!
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I appreciate the online appointment system and the follow up communication until the Tech arrives. Dana, the technician on my job was terrific. He was very thorough and courteous, willing to answer all of my questions with clarity. The only thing that keeps me from awarding a 5 was the price. The service was very satisfying and Dana was exemplary.
Response from the owner:Hi Brett, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Cody did an excellent job. He finished in a timely manner and answered the questions I asked him.
Response from the owner:Hi Benjamin, thank you for your kind words! We're so glad to hear that Cody did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I scheduled a routine check-up. Aztil canceled on me and the next appointment was 3 weeks later, so I was not happy about that. However, when my technician Ramon showed up, he was very thorough and efficient. He explained what he was doing and made good suggestions to maintain my AC. I was very happy with his work.
Response from the owner:Hi Elizabeth, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana came to my house today. So impressed! He was courteous and knowledgeable. Fixed the problem quickly! Five stars!.
Response from the owner:Dear Cheryl Feldman, thank you for taking the time to share your positive experience with Dana. We're delighted to hear that he provided courteous and knowledgeable service while fixing the problem efficiently. Your satisfaction is our top priority, and we appreciate your five-star rating. If you need any further assistance, please don't hesitate to reach out.
Albert Rodriquez was through and professional. Great service
Response from the owner:Hi Susan, thank you for your kind words! We're so glad to hear that Albert did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Great job by Barreto
Response from the owner:Hi Alejandro, thank you for your kind words! We're so glad to hear that Asiel did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Michael was amazing today on our emergency air conditioning needs. He went above and beyond to accomplish getting our unit up and running!!!
Response from the owner:Hi Denise, thank you for your kind words! We're so glad to hear that Michael did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Ramon was amazing !!!! Awesome job !!!
Response from the owner:Hi Kerry, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Response from the owner:Hi Doris, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Ramon Serpa is the best! He performed the maintenance check on my A/C and when I told him about my husband’s allergy problems, he suggested UV lights which would improve the air quality. He installed these for me explaining the process in detail. He is the best technician we have ever had with Aztil.
Response from the owner:Hi Susan, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I've been using Aztil for over 20 years across 4 homes in Florida. From general services to complete A/C replacements, I wouldn't trust anyone else. My recent service in Port St. Lucie with Nico was excellent and he was very helpful in going over all of my HVAC system and answered a few questions I had.
I highly recommend Aztil for any HVAC issues or general maintenance.
Response from the owner:Hi Ralph, thank you for your kind words! We're so glad to hear that Niko did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I cannot speak highly enough of our super kind technician, Randy, who came out to assess our AC today. Randy took the time to walk us through photos of the issues in our AC and offered to take care of it ASAP as he already had the parts in his truck - LOVE the preparedness! Aztil Air Conditioning is superior and we will request Randy on a go forward basis.

UPDATE 6/17/25 - Exceptional Service from True Professionals - Highly Recommend!

We recently had our ducts cleaned and sealed, plus our dryer vent serviced by Jordan and Hero from Aztil Air Conditioning, and I cannot say enough good things about their work. From the moment they arrived, these two demonstrated exactly what professional service should look like.

What impressed us most was their commitment to education - they took the time to walk both my husband and me through every step of the process, explaining not just what they were doing, but why it mattered for our home's efficiency and air quality. It's rare to find technicians who are so patient and thorough in their explanations.

Beyond their technical expertise, Jordan and Hero showed genuine respect for our home and our comfort level throughout the entire job. They worked with care and consideration, treating our space as if it were their own. As homeowners, we've all had those experiences where workers leave you feeling uneasy - this was the complete opposite. We felt completely at ease having them in our home.

Their professionalism, kindness, and attention to detail set them apart in an industry where those qualities aren't always guaranteed. If you're looking for HVAC services you can trust, don't hesitate to call Aztil Air Conditioning. Jordan and Hero will take excellent care of you and your home.

Five stars - we'll definitely be calling them for any future needs!
Response from the owner:Thank you Jessica for your positive feedback. I'm glad you were happy with the support we provided. Please keep us in mind for any HVAC needs.
Rick was terrific. Knowledgeable fast, courteous. We hope if we need a/c work, he's the one who comes out.
Response from the owner:Hi Hal, thank you for your kind words! We're so glad to hear that Rick did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Very professional, knowledgeable, and accomplished the tasks requested..Would recommend to others.
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Jordan was excellant. Went above and beyond listening and talking me through everything.
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Thank you Alex who diagnosed my AC issue quickly,! your superior technical skills and customer service have not gone unnoticed. Alex made my experience a pleasant one, even though my AC motor went and it needs to be ordered, the good news is it’s under warranty🤷🏼‍♂️
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Today I had a repair/replacement done by Alex Molina
Alex is knowledgeable and explains what has to be done and it will be done
He is very polite, cleans up after himself and never complained about being in the sun for the number of hours that he had to be there to work
If anybody needs work and is lucky enough for Alex Molina to be your tech all will be done right
Thank you, Alex
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On the ball. Courteous and efficient. Initially forgot to install cement pad, but did so when deficiency pointed out to him. Generally very pleased.
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Michael King gave me outstanding service for a recent maintenance visit. He is informative, polite and above all professional. He answered all my questions and gave me good tips for ongoing maintenance.
Response from the owner:Hi Wendy, thank you for your kind words! We're so glad to hear that Michael did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
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Good job
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They were excellent
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Response from the owner:Hi Norman, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Alez molina was excellent! Kind, proficient and efficient. Worked quickly. Am so grateful.
Response from the owner:Hi Diana, thank you for your kind words! We're so glad to hear that Alex did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Jordan & Herolson did a great job cleaning my ductwork. They arrived on time, were very nice, polite & efficient. Jordan explained everything clearly. They cleaned up thoroughly when they were done. The popcorn from my ceilings was everywhere, but they took care of it. Five stars.
Response from the owner:Hi Lisa thank you for your kind words! We're so glad to hear that Jordan and Hero did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Niko is always a competent , pleasant professional who assists me with my air conditioning units.

AZTIL responds to my calls in a timely manner.
Response from the owner:Hi Debra, thank you for your kind words! We're so glad to hear that Niko did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Jordan an hero where effective angel. They explained evdrthing and extremely pleasant
Response from the owner:Hi Carol, thank you for your kind words! We're so glad to hear that Jordan did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Tino was friendly, professional and very helpful
Response from the owner:Hi Karen, thank you for your kind words! We're so glad to hear that Tino did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana was great!! Suggested a cut off switch to stop the water backup
Installed it right away
Response from the owner:Hi Mel, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Aztil is always so reliable.
Dana came today, diagnosed my A/C problem and took care of right away.
Terrific service! Thank you, Dana!
Response from the owner:Hi Susan, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Best workers, Jordan,and Hero.
Response from the owner:Hi Virginia, thank you for your kind words! We're so glad to hear that Jordan and Hero did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Thanks to Aztil AC! One of our A/C units broke down unexpectedly, and Anthony got Lazaro out to us right away the next morning. Lazaro was excellent and he found the problem with our unit very quickly. We really appreciate their quick action and professional expertise. Outstanding service from start to finish!
Response from the owner:Hi Jake, thank you for your kind words! We're so glad to hear that Anthony and Lazaro did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Just has Dana come as soon as Aztil can get there team there for our family. Dana was friendly, professional and knew his stuff.
Response from the owner:Hi Justin, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
The AC maintenance service was excellent. Niko Garza was professional, helpful, kind, and was instrumental in arranging for the next Senior Technician to solve the AC problem that I am having. That service will be sometime today. He also recommended the dryer vent cleaning and the in-line AC cleaning, of which I scheduled for Monday and paid today. My husband has been very ill for the past 4 years and in the hospital right now. Aztil has arranged the services, after Niko explained the situation, so that they will be completed before he comes home because a patient on oxygen and a feeding tube cannot be without power to the whole house, even a short shut down would endanger him. Thank you Niko!

Technician Rick Cochran did an excellent job replacing the AC breaker and ensuring that everything was in correct working condition. I really appreciated his kindness and professional demeanor. Thank you Rick!

Today Technician Alex Molina completed the services (dryer lint trap cleaning and inline air handler cleaning). Once again, I was fortunate to have a professional, gracious, and thoughtful person come to my house to perform the services. Thank you so much Alex!

June 2 2025 Thank you Cody! It is a relief to finally have the A/C back to what it should be. The replacement of the coil is probably what was needed a month ago. Rather than dwell on what was, I truly appreciate the replacement service and how kind you were to a grieving widow.
Response from the owner:Hi Admonis, thank you for your kind words! We're so glad to hear that Niko did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Angel and his crew
Response from the owner:Hi Don, thank you for your kind words! We're so glad to hear that Angel did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Tino Costanzo did an excellent job. Extremely helpful in adding to the efficiency of the operation of our air conditioning unit.
Response from the owner:Hi David, thank you for your kind words! We're so glad to hear that Tino did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
This is the second time Michael King has serviced my AC for AZTIL. He is always pleasant and courteous. He explains all he does to the unit and answers all questions I may have. He is very thorough. Great asset to the company. The trainee (Skyler) with him today has a very good teacher and seems to be on his way to being a positive service tech.
Response from the owner:Hi Walter, thank you for your kind words! We're so glad to hear that Michael and Skyler did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Response from the owner:Hi Steven, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Lazaro was excellent. Full explanation of services. I would like to get him for any future services. I'd like to add that I was pleased with the vent cleaning that was performed by Alex Molina and his assistant.
Response from the owner:Hi Jazziz, thank you for your kind words! We're so glad to hear that Lazaro did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I had woken up to no ac in my house. I contacted aztil on a Saturday at 5 pm and their technician called me back within a half hour. His name was Tino, he said that he would be there within 30 minutes…. And he was! He figured out the problem in 10 minutes and he solved it! Excellent service! Thank you so very much!
Response from the owner:Hi Patricia, thank you for your kind words! We're so glad to hear that Tino did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.

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