This morning, the battery for my AC system died, and when I looked at my thermostat the entire screen was blank. I started panicking because I couldn’t figure out what to do or how to replace the battery. My neighbor recommended Aztil Air Conditioning, so I called them right away. I spoke with the customer service manager, Sabrina, and she was truly incredible. She had me send her a picture of my thermostat, and then she personally walked me through the whole process step-by-step all through her own number. She was patient, kind, and made sure I understood everything. What really surprised me was that she didn’t charge me at all for the help. She told me she didn’t have to charge because she was able to guide me through it over the phone. That level of honesty and customer care is extremely rare.
Sabrina went above and beyond for me this morning, and I am truly grateful. I highly recommend Aztil Air Conditioning to anyone looking for a company that truly cares about their customers. Thank you again, Sabrina!